Return Policy

RETURN POLICY
Rise and Reign Holdings

Updated return policy effective on orders placed on and after 2/1/2022
We know not everything works out and we want to help ensure you look fabulous in everything you purchase from us. We are here to help. We will gladly accept select unwashed, unworn, and unused merchandise within 14 days of fulfillment date for exchange or store credit only. All original tags must be attached. Shipping charges and Route Insurance are not refundable. Clearance items are FINAL SALE and are not eligible for exchange or return. Please continue reading for more details and specifics regarding our return process and policy. If you have a question that is not addressed below, please feel free to contact us at EYEGLASSADDICT238@GMAIL.COM.
 Thank you.
Return Process
You may return your purchase by mail (by using our free pre-paid return label) or in store. Click here to start your return. You will receive your prepaid label via email once you have completed the return request. You will only need your order number and zip code or the email address used when placing the order that contains the item you wish to return. To be more environmentally conscious, we no longer provide packing slips and they are not required to process your return. Please drop off your return package with our prepaid return label to USPS. If you prefer, locate a store near you to drop off your item(s) in a store. If you choose this option, the store will process your return. 
For merchandise returned within 14 days of the fulfillment date, a store credit will be issued at the original selling price. Refunds can take up to 10 business days. Please remember, shipping costs and any insurance purchased are not refundable. Merchandise returned after 15 days will not be accepted.  
Want a different size?
To exchange for a different size in the same product, click through the return process and simply select your new size from the drop down. If you do not see the size you are looking for, it means it is unavailable in that style and color at this time.

 Want a different style or color?
To exchange for a different style or color, click through the return process and request a return. You may be offered an Instant Credit different style or color?
To exchange for a different style or color, click through the return process and request a return. You may be offered an Instant Credit Refund code you can use to purchase something new on the site. The voucher code will need to be applied at checkout. We are unable to price match if the initial item was purchased during a sale or a discount code was used. We do not honor sale prices on exchanges if the sale ended. 
Can’t decide on something now?
Select the item you’re sending back and click “Return.”
Print your return label and mail back the original item.
Your refund will be issued in a form of store credit within 15 days after we receive your return at our warehouse.
 Defective items
If you have received a defective item, please contact customer care here within 48 hours to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.
We are not responsible for damages to clothing caused by improper care or handling or incorrect sizing.
The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.
Additional return details (please read carefully)
- FINAL SALE ITEMS - While we want to ensure you get exactly what you are looking for and love your purchase, there are certain items that are not eligible for return or exchange.  These include all items marked “Final Sale” and all jewelry. Swimwear may only be returned or exchanged if original liners are in place. 
-. Merchandise must be unwashed and unworn, free of stains and odors.  Please take extra caution when trying on products while wearing makeup, deodorant, or perfumes as these may stain the garment and make it ineligible for a return.
-Shoes must be unworn and free of any scuffs or marks.  We know you need to try shoes on, so we please ask you to do so on indoor carpet as to not scuff the soles.  Shoes that show signs of wear may be ineligible for a return.
-Shoes must be returned in original packaging; the shoebox cannot be used as packaging.  Please be sure to package the shoebox safely inside proper shipping materials. Any tape or labels placed directly on the shoebox will result in the package being unsellable and subject to the 20% restocking fee.

-While we love our fur babies as much as you, please take extra care if you are a proud parent of a pet.  Pet hair or stains on a garment will make the item ineligible for a return.
-Please make sure that all approved items listed on your return request are in the SAME package and no additional items are included in the package. While we appreciate you trying to save on shipping costs, please do not combine multiple return requests together in one package.  Doing so will delay the processing of your return.
 As a reminder, we provide a free pre-paid return label.  If you choose to return items without the use of the prepaid return label there is no guarantee that we will be able to process the return and we do not reimburse any shipping costs.  If you are having problems with getting a pre-paid return label, please contact us at EYEGLASSADDICT238@GMAIL.COM.  

Instant Credit, here’s how it works:
You can shop now and select any item on the site. You'll use your Instant Credit code at checkout, similar to a gift card. The Credit amount will be for the amount of the items being returned. If you are having problems with Instant Credit, please contact us at EYEGLASSADDICT238@GMAIL.COM